Chara Glass Flushmount 17"

Here are some details about our shipping services:

We offer free shipping on all orders. We ship only to USA for now.
Order delivery time = Order preparation time + transportation time

Tax:
Express: Customer are responsible for tariffs and customs fee.
Ocean Shipping: We will pay tariffs and customs fee for customers.

Caution:

Order preparation time：

1, All orders will take up to 7-15 working days to process before shipping. Please understand, thank you.

(For oversized items, we will use sea transportation, which usually takes 30-45 natural days. Please be patient and wait. Maritime transportation is conducive to ensuring the stability of the product transportation process.)

Note: Oversized items-product packages larger than 39 inches.

2, All orders will be shipped by expedited express without extra charge.

Transportation time:

Delivery to USA: 7~15 working days.

Shipping, Delivery and Deadlines

The stated shipping and delivery dates are estimates only and may be affected by a number of factors, including shipping method.
Cut-off times indicate when an order must be placed on a specific date before processing can begin, and varies by carrier.

Shipping and order confirmation

After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours). Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.

How can I track my order?

Our delivery times start from the moment the order is accepted and include a 24-hour period, your item will be processed and shipped within the business day. Please note: During the promotion period, this may take longer.
The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.
*Please note that the tracking number must be the same as the shipping service company.

If you are still unable to track your order, please contact meetlighting.com Customer Service for support:

Email: info@meetlighting.com.

To return an item, please get in touch with info@meetlighting.com.

We focus on the pursuit of product quality and efficient customer service. We are committed to providing a hassle-free buying experience for every customer. We offer our customers 30-day conditional return support. However, please make sure that your shipping address information is correct.

Note: Returns for personal reasons will be charged an additional fee, and only the product’s actual price will be refunded. For example, the cost of this product is $1000. After you return the product, we will charge $200 (our additional fees such as our shipping, processing fees, etc.), so we refund $800 (the product’s actual price); thank you for your understanding.

For returned products that meet the following conditions, we will refund the actual price of the product in full
1. The product is returned within 30 days of receipt
2. All products and parts are packed together in the original packaging
3. they are in new condition and undamaged
4. the lamp products and shades must be wrapped in the original packaging (note that our bulbs are gifts and not covered by warranty)

We can accept your return, but we do not accept free returns for any reason. If there is a problem with the quality of our products, we sent the wrong one or missed it; we will refund the total amount or replace the product for free.

However, we are not responsible for the following reasons (hope you can understand, thank you.)

1. the product has been used (has been installed or assembled)
2. the product is not in the original packaging
3. the product is customized or ordered to your needs and is unique
4. Any item or style not listed on our website

Damaged / defective merchandise
Meetlighting takes excellent care to ensure that the quality products we offer are packaged in such a way as to ensure safe delivery to you. Please scrutinize each product upon arrival. If you receive a damaged or defective item, please contact customer service at info@meetlighting.com within 48 hours.
We will offer two options for you to choose from.
1. You can choose to return the product, and we will give you a full refund
2. You can choose to exchange the product or replace the part (we provide it for free). If the part is damaged, we will provide a free replacement. If the damage is severe, we will replace the product for free.

Caution
1. When you contact customer service, please be prepared to provide your order number and include the order number in the content.
2. Please do not discard broken or damaged items
3. Please save all packaging and boxes
4. If possible, please include photos of the product and packaging when sending an email to Customer Service to ensure that we are aware of the details.

How do I return a product?
We strive to make it as easy as possible for you. Please follow these three simple steps to return any part of your order by our return policy.

1. Process your return

Reply to your order confirmation email stating the item(s) you are returning. In addition, state the reason for the return and whether you need a refund or replacement product.
A customer service specialist will process your request and provide you with the correct return address. Note: If you ship the product to any other address, we will not refund you.

2. Packaging

Ensure that all parts of the returned product are entirely sealed in the original packaging, including all original packaging materials.

3. Shipping

Before shipping, please take pictures of the inside and outside of the package as a record to prove that the product is indeed in its original condition. We strongly recommend that you purchase insurance to protect packages returned to us from damage during shipping.
For shipping, please work with the shipping company of your choice to ship the product back to us. (You must pay the shipping cost first). (If the problem is related to product quality or damage during shipping, we will refund your shipping costs after confirming the problem). If you choose to sign for the shipment, please ensure that the freight forwarder allows us to sign for the load without any problems after their notification letter to renew the shipment.
After shipping, please take a photo of the receipt and waybill number and send it to us at info@meetlighting.com.

Exchanges
Exchanges will be treated as returns and re-purchases. Customized items are not eligible for exchange.

Refunds
For returned items, we require 7-14 business days after receipt to inspect for damage and re-stocking. If a returned item arrives damaged or used, we will not refund it. Please allow up to 30 days for a refund to be completed, depending on the bank and credit card company you use.

We must receive the returned product before we can issue any refunds. Suppose we do not receive the product for any reason, such as the customer refusing to send the product back or refusing to accept the package, causing the shipping agent to destroy the package. In that case, we will not issue any refunds.

Order Cancellation
Customized items are not eligible for cancellation. For non-customized orders, you can still cancel after this time, as long as the product has not been shipped, and we will issue a full refund. Once the product has shipped, the order cannot be canceled.

Product Warranty
All of our products come with a 2-year warranty, during which time we will provide free replacement parts for any quality problems that arise from proper use. For example, the lamps, you are installed indoors, but you must be installed outdoors, resulting in breakage, leakage we will not be responsible.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you have any questions, problems, or suggestions regarding your order or our website, please do not hesitate to contact us.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We will get back to you as soon as possible. Please get in touch with us at

Email: info@meetlighting.com.

QUESTION: HOW CAN I CANCEL MY ORDER?

Answer:You can cancel your order, you can contact us to help you cancel your order. But you need to contact us before your order has been sent out. We cannot help you cancel your order once the goods have been sent out. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand! Any questions please contact:  info@meetlighting.com.

QUESTION: What if i enter the wrong email or address？

Answer:Please contact us because  we can change your email address, name, and address, but we cannot change your order.

QUESTION:Can I use some discount codes in one order?

Answer:If you need to purchase a large amount of products (more than 50 of the same product) or customize the entire household/hotel lamp,please contact us at info@meetlighting.com and we will get back to you with discount information.

QUESTION: I HAVE A HIGH CEILING? CAN I CUSTOMIZE THE LENGTH OF THE RODS OR THE LENGTH OF THE CORD?

Answer: If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.

If you do not know the specific extension, you can measure the height of the ceiling and send it to us.

We will help you ask our experienced designers and give you some advises according to the measurements.

Note: Normally we will provide 120 inches long rods/cords/chains for customers who have high ceiling. If you need longer. Please Contact us though email:info@meetlighting.com.

Question: ARE BRONZE AND BLACK THE SAME COLOR?

Answer: Bronze and black are not the same color. If you need Matte black. You need to confirm with our customer service. Because the production process is different. 

Question:DO YOU REPLACE PARTS DAMAGED DURING SHIPPING FREE OF CHARGE?

Answer:  Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

Usually, we will not encounter such problems. We have done many anti-fall tests. In order to protect every piece of glass and crystal, we will not only carefully pack inside the package, but also have a solid wooden box outside to protect the safety of the goods.

QUESTION:  ARE YOUR PRODUCTS THE SAME AS THE FAMOUS BRANDS?

Answer: We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.

Question:CAN I GET A FULL REFUND BECAUSE OF QUALITY ISSUES?

Answer: We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.

Question:HOW LONG DOES IT TAKE TO GET SHIPPING INFORMATION?